United States guidance50 states + DC context

Possible fire or shock hazard

Reviewed and updated September 21, 2026

An outlet sparked or smells like burning. What should you do?

Put safety before diagnosisDo not touch, unplug or switch equipment that is hot, smoking, arcing, wet or visibly damaged; do not open an outlet or electrical panel.
Help by phoneSpeak with a qualified electrician.

Checking the call option…

What you can discuss
  • Explain your problem or project in your own words.
  • Ask about service in your area and scheduling.
  • Discuss the next step and what the provider needs to know.

Calls connect to an independent provider; we may receive compensation. Service area, scheduling and job acceptance are confirmed on the call.

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Move people away and stop using the outlet and connected equipment. If there is smoke, flame, active arcing, spreading heat, an electric shock or any doubt that you can remain safely, leave and call emergency services from a safe location. Do not touch the outlet, plug, faceplate or panel to investigate.

When no immediate emergency is present, keep the outlet unused and arrange a qualified electrical inspection. A spark or odor can have more than one source, so its location, timing and associated appliance are useful observations—not a remote diagnosis or permission to reset, remove or repair anything.

Separate immediate hazards, affected circuits and project scope

Which situation best matches the home?

01

Smoke, flame or sustained arcing

This is an emergency response, not a troubleshooting branch.

Notice next: Leave, keep others away and call emergency services from a safe location.

02

The event occurred when one device was used

The device, cord, plug, outlet or circuit may be involved; the association does not identify which.

Notice next: Report the device and timing without reconnecting it.

03

Odor, crackling or discoloration remains at the outlet

CPSC and NFPA materials treat these as warning signs for qualified inspection.

Notice next: Keep it unused and describe visible signs from a safe distance.

Safe observation

What should you record before the call?

A short, factual description helps the next professional choose the right first inspection without treating a symptom as proof.

Do not touch-test heat, remove a faceplate or energize the circuit to reproduce the event.

What to record
  1. Smoke, flame, spark, odor, sound, heat or shock observed.
  2. Outlet location and device in use at the time.
  3. Whether water, recent work or physical damage is present.
  4. Whether other lights or outlets changed at the same time.
Stop and get appropriate help
  • Smoke, flame, active arcing or heat is increasing.
  • Anyone received a shock or has a burn or other symptom.
  • Water, damaged service equipment or an unknown energized surface may be involved.
Move from information to action

Who is the useful next contact?

Emergency services

Use for smoke, fire, active arcing, injury or an unsafe building.

Qualified electrician

Use for prompt inspection after the immediate area is safe and remains unused.

Landlord or property manager

Notify them for rental-property coordination without delaying emergency help.

A phone number appears only after you confirm the type of request. A connection does not prove that a provider serves the address or will accept the job.

Checking whether the call request form is available

No request details are needed while this check is pending.

This status does not confirm provider availability, service area or job acceptance.

Short answers

Questions people ask before the call

Can I unplug the device?

Not if the plug, outlet or cord is hot, smoking, arcing, wet or damaged. Move away and use the emergency path when conditions are unsafe.

Does one spark prove bad wiring?

No. It is a warning observation, not a cause diagnosis.

Can I remove the outlet cover to look?

No. Leave inspection of wiring and energized parts to a qualified electrician.

Where this guidance applies

The safety and observation sequence on this page is general U.S. guidance.

Adopted electrical code, permits, inspections, contractor licensing, utility ownership, rental responsibility, prices and provider availability must be checked for the exact property.

A ZIP helps identify possible electrical service areas and utility territories, but it does not prove jurisdiction, address-level coverage or an available qualified electrician.

Sources and boundaries

What supports this guide?

Educational information only: this page cannot inspect the property, diagnose hidden work, provide legal advice, quote a repair or promise service availability.

Sources support the general guidance shown here. Address-specific rules, responsibility, price and availability still require current local confirmation.

If conditions are unsafe or rapidly worsening, stop troubleshooting and contact the appropriate emergency service or qualified local professional.