Locksmith decision guide
Reviewed and updated September 24, 2026
A deadbolt that travels freely with the door open but catches when the door is closed points the inspection toward the door-and-frame relationship. Schlage's motorized-deadbolt guidance uses this comparison to distinguish frame preparation or obstruction from a problem that also exists with the door open. The observation narrows the next check; it does not identify the exact repair by itself.
Record the open-versus-closed behavior and exact lock model, then request an inspection of the lock together with the door-and-frame fit.
If the bolt travels freely with the door open but catches only after the door closes, direct the next inspection toward the relationship between the door, bolt, strike, and frame. The comparison narrows the question but does not identify the repair by itself. Schlage applies this comparison to the named motorized deadbolt models; other hardware requires its own current instructions.
Without forcing the bolt, note where the door rests when the problem occurs and whether gentle normal closure changes the symptom. Photograph visible strike and frame condition without removing hardware. Do not grind, enlarge, or relocate a strike from generic guidance, especially where a rated assembly or property approval may apply.
Give a locksmith or the named manufacturer support the exact lock model, whether it operates with the door open, and when the closed-door problem began. Ask them to inspect door fit and the product-specific installation together. A working open-door test does not prove that the lock motor, frame, or installation is otherwise sound.
Notice next: Use the completed record to request the exact review described below.
Prepare a factual record before asking for a product-specific or property-specific decision.
The record narrows the decision; it does not prove a diagnosis, approval, price, or scope.
It directs inspection toward the door-and-frame relationship, not one proven repair.
No. Record normal movement and have the exact installation inspected.
Provide the model, open-versus-closed behavior, and when the problem began.
This decision guide does not inspect or approve the installed product or service.
Current product instructions, provider terms, property rules, and local requirements still control.
A ZIP code does not prove compatibility, jurisdiction, price, availability, or job acceptance.
The open-door comparison does not identify the exact repair.
This page does not inspect the installed system or make a remote diagnosis.
No local result, price, provider availability, offer, phone, or routing claim is made.