United States guidance50 states + DC context

Possible mouse activity

What should you do when you think mice are in the house?

Treat droppings, gnaw marks, nesting material, tracks or repeated sounds as reasons to inspect—not as proof of species, population or disease risk. Keep children and pets away, record where signs appear, protect food and water, and look for possible entry areas from a safe location without reaching into concealed spaces.

A useful plan separates four jobs: correct identification, closing entry routes, controlling rodents already inside and cleaning contaminated areas safely. Do not sweep, vacuum or handle droppings or nesting material until you have checked current CDC cleanup guidance for the exact situation; extensive contamination or hard-to-reach areas may require qualified help.

Put safety before diagnosisAvoid direct contact with rodents, droppings, urine, nesting material and contaminated dust; keep traps and any pesticide inaccessible to children, pets and non-target animals.
Need pest-control help?Confirm request and continue to call
Location changes the boundary, not the evidence

Where is the property?

Choose a state and optionally add a city and ZIP. This does not create a separate location page; it makes the limits of the answer visible.

U.S. national guidance

What changes after you choose a location?

Choose a state to make the geographic boundary explicit.

A ZIP helps identify possible pest-service areas and current buyer coverage, but it does not prove jurisdiction, address-level coverage or an available qualified pest-management professional.

Applies nationallyThe safety and observation sequence on this page is general U.S. guidance.
Must be confirmed locallyPest identity, pesticide rules, applicator licensing, rental responsibility, prices, residential new-service eligibility, commercial or mobile-home eligibility, provider coverage and address-level serviceability require current evidence for the exact property.
Separate identification, exposure and property conditions

Which situation best matches the home?

01

One isolated sign

One dropping-like object or sound can be misidentified and does not establish active infestation.

Notice next: Photograph and note the location without handling it unnecessarily.

02

Signs return after safe cleanup

Renewed physical evidence can support active-presence assessment while still not measuring population.

Notice next: Record dates and exact locations to guide inspection and entry-point review.

03

Signs appear near food, water or utility penetrations

These locations can guide prevention and exclusion checks but do not prove the entry route.

Notice next: Note damaged packages, moisture and visible gaps without opening walls or equipment.

Safe observation

What should you record before the call?

A short, factual description helps the next professional choose the right first inspection without treating a symptom as proof.

The sign map does not identify species, population, entry route, disease exposure or the safest control device for the property.

What to record
  1. Type, date and exact location of each sign.
  2. Food packages, water sources, clutter or shelter conditions nearby without assigning blame.
  3. Visible exterior and utility-entry gaps that can be observed safely.
  4. Children, pets, sensitive occupants and areas where traps or products would create added risk.
Stop and get appropriate help
  • Contamination is extensive, in ventilation equipment or in a confined or inaccessible space.
  • A person was bitten, becomes ill or has a significant exposure concern.
  • Electrical wiring, structural cavities or another hazard would need to be disturbed to inspect or close an opening.
Move from information to action

Who is the useful next contact?

Qualified pest-management professional

Use for identification, inspection, exclusion and control planning when signs persist or the area is inaccessible.

Healthcare professional or public-health authority

Use for bites, illness or a property-specific exposure concern.

Landlord or property manager

Use for rental access, building-envelope and shared-area coordination without delaying health or safety action.

Check local call availability

Want a pest-control professional to inspect the pest concern?

This guide can help organize the symptoms, but it cannot inspect the property or confirm the repair. Confirm the request details to prepare a call that checks whether a participating provider can accept a new residential pest service request.

  • Describe what is happening, where you notice it, and when it began.
  • Share safe observations about the suspected pest, location and timing without disturbing nests or applying unreviewed products.
  • Ask what the visit includes before authorizing work.
Confirm the request, then continue to call

Residential pest-service availability and job acceptance are confirmed on the call.

Confirm the request
Call Home Help is not the service contractor. If a connection becomes available, calling connects you with a participating third-party provider and we may receive compensation. Availability and job acceptance are confirmed on the call.
Short answers

Questions people ask before the call

Do droppings prove there are mice?

No. They are an important sign to handle cautiously, but species and current activity require identification and context.

Should I vacuum droppings?

Do not start dry sweeping or vacuuming. Follow current CDC situation-specific cleanup guidance or use qualified cleanup help.

Is sealing holes enough?

Exclusion is one workstream; rodents already inside, sanitation and safe cleanup still require a coordinated plan.

Sources and boundaries

What supports this guide?

Educational information only: this page cannot inspect the property, diagnose hidden work, provide legal advice, quote a repair or promise service availability.

Sources support the general guidance shown here. Address-specific rules, responsibility, price and availability still require current local confirmation.

If conditions are unsafe or rapidly worsening, stop troubleshooting and contact the appropriate emergency service or qualified local professional.