United States guidance50 states + DC context

Active roof leak

Your roof is leaking now. What should you do first?

Move people away from water, sagging ceilings, fallen material and wet electrical equipment. If the building appears unstable, water is reaching energized equipment, a severe storm is still active or anyone is in immediate danger, leave the affected area and contact emergency or utility authorities rather than trying to find the opening.

From a dry, stable location, note where water appears, when it started, which rooms and levels are affected and whether the flow changes with weather. Use containers or move belongings only when that can be done safely. Do not climb onto a wet or damaged roof; arrange a qualified roof inspection and, when interior materials are wet, a separate moisture assessment.

Put safety before diagnosisDo not enter a sagging area, touch wet electrical controls, stand beneath damaged ceiling material or go onto a wet, icy or storm-exposed roof.
Need roofing help?Confirm request and continue to call
Location changes the boundary, not the evidence

Where is the property?

Choose a state and optionally add a city and ZIP. This does not create a separate location page; it makes the limits of the answer visible.

U.S. national guidance

What changes after you choose a location?

Choose a state to make the geographic boundary explicit.

A ZIP helps identify possible roofing service areas and storm-response zones, but it does not prove jurisdiction, address-level coverage or an available roofing professional.

Applies nationallyThe safety and observation sequence on this page is general U.S. guidance.
Must be confirmed locallyBuilding codes, permits, contractor licensing, climate loads, rental duties, insurance procedures, prices and provider availability require current evidence for the exact property.
Separate immediate safety, weather entry and project scope

Which situation best matches the roof?

01

Leak changes with rain or wind

This supports a weather-entry pattern but does not identify the failed roof component.

Notice next: Record weather direction and the interior start point without opening the ceiling.

02

Stain, drip or ceiling bulge

Water may travel before it becomes visible, so the interior mark may not sit below the roof opening.

Notice next: Keep people clear and photograph the change from a safe distance.

03

Moisture appears near an attic or upper level

Roofing, flashing, ventilation, condensation and other sources remain possible.

Notice next: Describe visible wet materials, odor and recent weather; do not cross wet insulation or unsafe framing.

Safe observation

What should you record before the call?

A short, factual description helps the next professional choose the right first inspection without treating a symptom as proof.

An interior drip does not identify the exterior entry point, prove storm causation or establish that the roof deck and cavities are safe and dry.

What to record
  1. Time first noticed and whether flow is changing.
  2. Rooms, ceiling areas and belongings affected.
  3. Recent rain, wind, snow, ice or exterior impact.
  4. Sagging, electrical, structural or falling-material warning signs.
Stop and get appropriate help
  • The ceiling or roofline is sagging, framing has moved, material is falling or a tree has struck the structure.
  • Water is near electrical service, fixtures, wiring or energized equipment.
  • Lightning, high wind, ice, heavy rain or another active hazard makes exterior work unsafe.
Move from information to action

Who is the useful next contact?

Emergency or utility authority

Use first for immediate danger, collapse concern, fire, gas or energized-water hazards.

Qualified roofing professional

Use to inspect the roof assembly, stop entry and separate temporary protection from permanent repair.

  • Share safe photos and the leak timeline.
  • Ask what can be inspected now and what weather or access prevents.
Qualified water-damage professional

Use when insulation, ceilings, walls or contents may need moisture assessment and drying.

Check local call availability

Want a roofing professional to inspect the roofing concern?

This guide can help organize the symptoms, but it cannot inspect the property or confirm the repair. Confirm the request details to prepare a call that checks whether a participating provider can accept a new an eligible roofing project request.

  • Describe what is happening, where you notice it, and when it began.
  • Share ground-level observations about timing, visible damage and interior water entry without climbing onto the roof.
  • Ask what the visit includes before authorizing work.
Confirm the request, then continue to call

Roofing project availability and job acceptance are confirmed on the call.

Confirm the request
Call Home Help is not the service contractor. If a connection becomes available, calling connects you with a participating third-party provider and we may receive compensation. Availability and job acceptance are confirmed on the call.
Short answers

Questions people ask before the call

Should I go onto the roof to find the hole?

No. Wet, damaged and storm-exposed roofs create serious fall and integrity hazards; use safe observations and qualified inspection.

Is the stain directly below the roof opening?

Not necessarily. Water can travel along sheathing, framing and penetrations before becoming visible.

Does stopping the drip finish the job?

No. Source repair and assessment of wet interior materials are separate decisions.

Sources and boundaries

What supports this guide?

Educational information only: this page cannot inspect the property, diagnose hidden work, provide legal advice, quote a repair or promise service availability.

Sources support the general guidance shown here. Address-specific rules, responsibility, price and availability still require current local confirmation.

If conditions are unsafe or rapidly worsening, stop troubleshooting and contact the appropriate emergency service or qualified local professional.