The existing concrete has lost surface material
Ask whether the pattern is consistent with freeze-thaw scaling and whether sound concrete remains beneath it. Materials, finishing, curing and exposure can all matter. A repair should respond to the assessed condition rather than merely cover the evidence. Where damage is extensive or the remaining substrate is unsuitable, compare replacement instead of assuming a surface treatment will provide a durable base.
Notice next: Provide the winter-maintenance and installation history. Ask the contractor to explain substrate suitability and the repair’s limitations.