Identify what the proposal names
Copy the exact wording or logo and date. Record the named product/model, person, company, program, tier, and any certificate, listing, or report number. If a detail is missing or does not match, ask the seller or issuer to clarify; the claim remains unresolved, not proof of fraud.
If it is product certification
PEPA describes product testing and independent certification, with product listings/reports for named scopes. Match manufacturer/model, current listing/report number, standard, and scope to the official record. This concerns product documentation, not installer credentials or local installation; it is no universal performance or compliance guarantee. Ask PEPA to resolve a mismatch. PEPA product program
If it is an individual installer credential
PEPA describes VSI certification as a person’s credential involving training with a certified trainer and an exam on installation and recognized standards—not proof of current status or workmanship. Its finder includes trainees, certified installers, and trainers. Match the current entry to the person assigned; if absent or unclear, ask PEPA and leave the claim unresolved. VSI certification · VSI finder
If it is a company or contractor-program listing
James Hardie describes ALLIANCE company tiers and independent contractors; a company listing does not show the assigned crew’s credential or guarantee a job. The locator says James Hardie does not warrant installation; members may offer separate workmanship warranties. Ask whether the entry is membership, directory tier, training/support, or company certification, and whether the page covers your crew; get any terms in writing. James Hardie contractor locator
Check the job and protections separately
Ask the relevant licensing agency whether the contracting entity has an applicable local license; confirm current insurance and policy status with the insurer. Check the contract for work scope, responsible party, and separate workmanship-warranty terms; material and workmanship coverage are distinct. This is general guidance, not a universal legal rule, actual contractor verification, or warranty determination. If unclear, do not rely on the badge alone. James Hardie contractor-selection guidance