The city identifies it as a tree under its program
Ask what that classification means for the proposed action. Reporting a damaged branch, requesting an inspection and obtaining permission for removal are different requests. Have the office explain who schedules work, what an owner may arrange independently and whether an approval must be attached to the contractor’s scope. Do not assume an inspection request is itself a removal authorization.
Notice next: Save the response and the tree identifier, case number or map reference. Ask which office handles a dispute about the classification.