A powdery painted surface, without obvious panel damage
A coatings professional can determine whether the powder is weathered paint and what preparation the existing substrate will tolerate. Repainting over an unsuitable surface is not a substitute for identifying the coating problem. Treat a cleaning proposal and a repainting proposal as separate decisions: ask what each is intended to correct and how the proposed treatment fits the installed material.
Notice next: Collect prior painting invoices and the product name before authorizing cleaning or surface preparation.